Client Rights & Compliance Information
At Lopez Wellness, PLLC, we are committed to providing ethical, professional, and compassionate care. Most concerns that arise during therapy can often be addressed directly through open communication. If you have questions or concerns about your care, we encourage you to discuss them with your clinician so we can work toward resolution together.
If you feel that your concerns have not been resolved, you have the right to file a complaint with the appropriate agencies. The following information is provided to support you in that process.
Business Practice Concerns
If you believe you have been a victim of fraudulent or unethical business practices in the State of Texas, you may file a consumer complaint with the Texas Attorney General’s Office.
You can learn more about your rights and submit a complaint here:
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License or Ethical Concerns
If you believe a clinician has violated ethical standards or acted outside the scope of their professional license, you may file a complaint with the appropriate licensing board.
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
24-hour, toll-free complaint line: (800) 821-3205
Learn more or file a complaint here:
https://bhec.texas.gov/contact-us/
Requesting Medical Records
Lopez Wellness, PLLC maintains client records in accordance with Texas state law. Records are retained for:
7 years for adult clients
At least 5 years after a minor client turns 18
If you would like to request your records, you may do so through our secure request form here.
Lopez Wellness, PLLC is committed to maintaining the highest standards of ethical care and transparency in all services provided